SHIPPING AND HANDLING
Unfortunately at this time we are only operating within the United States. Once your order ships a confirmation email will be sent to you with detailed tracking information. You can also find your shipping details by logging into your account. Please contact us in the event our carrier is delayed and we will be happy to help locate the parcel for you.
Below are the shipping options within the United States:
- Orders over $100 pre tax will receive free shipping!
- Orders under $100: Standard shipping will apply.
- Please allow 5-10 business days at $8.99
- We have an express option available at $22.99 for 2-3 business days.
ALL SHIPPING may be effected and subject to delays due to COVID-19. If this happens we really ask that you be patient with us as we worked through this process together. Thank you so much for understanding.
At Luxe Glam Collections, you are important to us and we want you to be madly in love with your purchase. If you’re not feeln’ it, we will gladly exchange it (if it is available) or accept returns of new, unworn, unstained, odorless merchandise.
A few things to keep in mind:
• Returns are accepted within 10 days of receipt for an exchange or Luxe Glam Collections credit. NO REFUNDS.
• Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, without pet hair, unaltered and with original tags and packaging.
• All sale items are FINAL. All accessories, swimwear and intimates are also FINAL SALE!
• Upon arrival at the Luxe Glam Collections warehouse, all returned items are assessed and inspected. Luxe Glam Collections reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition. Please allow 10 -14 days for processing your return.
It's important to note that shipping/return costs are not covered by Luxe Glam Collections unless the reason for the return was due to an error on our part. In those cases we will email you a return label.
If you receive damaged or defective merchandise please contact us at firstname.lastname@example.org within 5-7 days from the date of delivery and we will gladly process a return or exchange. We will also pay for the item(s) to be shipped back to our store.
Still not clear? It’s ok, we want you to be confident in your purchase so send us an email at email@example.com, hit us up on instagram and or shoot us a DM on facebook! We love to hear from our glam dolls!