- What is your return policy?
Please refer to our return/exchange policy in the menu located within the footnote of our page.
- How long does it take an item to ship?
We pride ourselves on timely and quality service, but sis, life happens! Please allow 48 hours for processing. All orders and details will be emailed directly to you.
- Do you offer refunds?
No babe, we do not offer refunds. Exchange or store credit only.
- Do you ship internationally?
Sorry Babe, we are only domestic, but scouts promise, you will be able to glam with us soon!
- Can I exchange an item?
Sure can! See our return policy as well as our store policy for more clarity!
- I saw an item on social media that I am in love with, but I do not see it here....
If you see an item on our social media but it is not on the website, more than likely we are out of stock. We pride ourselves on being a boutique and offering boutique services. This means that items will sell quickly due to the uniqueness of the product. Soooo if you see something that you really like, purchase it ASAP! Most of our items are available in limited quantities and we try our best avoid encores!
- How much is shipping?
Orders over $100 before tax will receive free shipping! Orders under $100 will incur a flat standard shipping rate of $8.99. Please allow 5-10 business days. We have an express option available at $22.99 for 2-3 business days.
Please note: ALL SHIPPING may be effected and subject to delays due to COVID-19. If this happens we really ask that you be patient with us as we worked through this process together. Thank you so much for understanding.
- What is considered a final sale?
All sale items are FINAL. All accessories, swimwear and intimates are also FINAL SALE!
- How do I know that my order has been placed?
Once your order ships a confirmation email will be sent to you with detailed tracking information. You can also find your shipping details by logging into your account. Please contact us in the event our carrier is delayed and we will be happy to help locate the parcel for you.
- I changed my mind about my order, can I exchange/refund/return it?
We apologize for any inconvenience this may cause, however, as soon as an order is placed a doll prepares it. The order will be shipped to you and you will be responsible for following the return policy (see return/exchange policy). Thank you for understanding our policies!
- Ladies, I received a damaged item, what should I do?
If you receive damaged or defective merchandise please contact us at firstname.lastname@example.org within 5-7 days from the date of delivery and we will gladly process a return or exchange. We will also pay for the item(s) to be shipped back to our store.
- Do you ladies carry plus size?
Well of course dawlin’! See “Luxe Plus” in the header of our page and thank you for choosing to glam with us!
- Why was my order canceled?
I am so sorry that you’re not able to glam with us at this time, perhaps the information that you submitted was off by a number or the billing address did not match the payment information. If this happens, please feel free to contact us at email@example.com or use the “Contact Us” button at the footer of the page. We look forward to hearing from you!
- I did not receive a confirmation email, what should I do?
If you do not receive an email from us within a few hours of placing your order, be sure to check your Spam folder. Also your email address may be misspelled. If this happens, log into your account with us and check the order history. Also check to see that all information is entered with fidelity. If you are still not able to access your information, utilize the “contact us” button within the menu at the foot of our page and a doll will assist you!
- Do I have to pay for return postage?
It's important to note that shipping/return costs are not covered by Luxe Glam Collections unless the reason for the return was due to an error on our part. In those cases we will email you a return label.